Carousel Cleaners

I brought in my daughters wedding dress that had been heavily soiled on the bottom from outdoor pictures and weather - we couldn't be more pleased with the results. The Carousel team treated her dress with such care and attention to detail. It looks absolutely beautiful again. Their skill and dedication is truly impressive. We are so grateful for the amazing service and highly recommend them to anyone who needs special garment care! Thank you Carousel Cleaners.

I needed a suit dry cleaned and my pants had a pretty significant hole near the pocket. The tailor told me he could try his best but didn’t guarantee perfection, which I found acceptable. When I got my suit back the hole was completely sewed shut and they charged $10. Super fair! Thank you!

They lost my clothes. They damaged another. And they treated me with open disrespect. This wasn’t a one-off mistake — it was a complete breakdown in professionalism, service, and basic decency. Here’s what you need to know before using this dry cleaner: I dropped off multiple items. Two went missing. I gave them my phone number — the same one printed on the ticket — and they still couldn’t find them. When I later returned with the physical ticket, they suddenly “found” everything. They claimed it was confusing that me and my husband both have names on our account there, but I had given them both of our names and our phone numbers… Next, like others have mentioned, I experienced the worst customer service I have had in years. I followed their process, stayed calm and respectful throughout. The front desk employee, Jolene, was openly rude and unprofessional. Everything I said, she mocked back to me like a 5th grader, mimicking me, rolling her eyes, making hand gestures, and then got other employees there to also chime in and mock me. When I left, after talking to the manager she said “Bye Bye Karen” without any provocation. The manager witnessed the whole thing and did NOTHING. No apology. No accountability. I asked him if this is how he thinks clients should be treated and he said he didn’t know why she disliked me so much but that’s how it goes with her sometimes. Then he offered to tell me a blonde joke to lighten the situation, which I declined. I just want to be a person treated with a normal amount of human respect, not stereotyped. Lastly, one of the items was returned with a hole. The explanation shifted multiple times: first moths, then moth eggs, and finally the manager said their cleaning solution dissolves the fabric if moth eggs are present. Given we’ve never seen moths in our home and it is professionally treated, I can only guess that the contamination happened at their facility since he said he sees this all the time. Even with the lost and damaged items, I would have given them a pass. But it’s the level of abusive behavior to their customers that seems to be acceptable to the manager that lost my business. I wouldn’t trust it with yours either.

I have used the Carousel a few times now, and it’s always been smooth. They have solid prices, and a 2-3 day turnaround. Great place.

Sadly I wouldn’t recommend this place for alterations. Every item I brought had something missing or incomplete, though the work that was done was great. Cal is a lovely human, too, who I really enjoyed talking with and getting to know. If you know exactly what you want, make sure it’s written down, and call to verify the work is done before picking it up, you’d likely have a great experience. 1. I brought in a bridesmaids dress to add a stitch to a very high slit and add bra pads. The stitch was completed but the bra pads weren’t, so I had to come back later to have these added. 2. I brought in a jumpsuit to have the ties removed, which were done perfectly. I also asked to have the straps sewn on permanently instead of buttoned on and adjustable, and that step was missed. 3. I brought in a swim cover that had a slit that went too high. Initially we discussed shortening it into a shirt. Then, we decided to instead sew part of the slit closed, which I verified was written on the tag. When I showed up, they couldn’t find it and I had to come back the next day, and the manager kindly told me it was ready. Unfortunately, the tailors forgot what we settled on and cut it into a shirt instead. The manager Mike has been great to buy a replacement dress for me, but it was sad to need to do this. I did bring in one dress that was altered perfectly, but I would struggle to recommend the work here

Excellent job on two pair of pants I took in very much patience. Good customer service I recommend them.