Columbia Gas of Kentucky

Quick thank you to Devin and Columbia Gas for responding to a gas leak at my mom's home this week. During renovation in the rain and wind, one of our construction guys dropped a hammer squarely on the gas meter and punctured it. Devin responded to the call, replaced the damaged meter and checked everything in the home, including the crawl space and furnace. Great news was that everything was fine and no further gas detected. Awesome job, Devin! Thank you!

This company is an absolute joke. When you send someone out to replace something, you should actually call the customer or even knock on their door when you are here. Got a new gas meter installed around 9a-11a, but didn't even realize till later in the evening. Called to get someone out here to turn my gas back on and was told we would be the 1st available stop. Did not get my gas turned back till about 4 hours later at 10pm. Get your crap together and learn how to take care of your customers

Was told by the crew they hired they needed to turn my water off for 20 mins. 2 hours later they are still in the same hole with no update and I cannot do dishes to cook dinner or even use the bathroom. Also same crew has been blocking my driveway everyday. And last time one worker I guess messed up and left the road closed signs open and so out of habbit of coming home I drove through just to slam into a hole they had dug. And for them to still be blocking my drive way. And wanted to yell at me for their mistake and lack of safety without having some one directing traffic or anything. And the city apparently can't do anything about their lack of safety nor does the gas company.

I had an urgent request, and they sent a technician out immediately. Our Tech, Kelly, was unbelievably nice and clearly knew her stuff. Thank you for such a quick follow up on a Sunday, when we needed it the most.

2.4 rating with 190+ reviews. I’m actually shocked it’s that high! This company will create a fake online account for you that you have no access to and then randomly shut off your gas saying you’re “delinquent” even though there was no way to pay them if you don’t have access to your account. They charge a $205 reconnect fee after they pull this shady maneuver. You can talk to one of the managers, Jacob, but he will be 0 help as he’s just a corporate tool feeding you the same company lines. Seems they know gas is slowly going away so they will pull shady maneuvers to try to gaslight you and grab all the money they can before that happens. Stay far away from this company and their “business practices”. Or have your lawyer on speed dial.

I have been on hold for over 1hour and 30 minutes, after was told it be for 15 minutes. What a joke, I was also told on Dec 3 that my gas would be turn on that day if not then it be turn on today dec4 and I would get a phone call guess what it's all most 5pm no one has called me nor has the gas man came to turn on my gas, this is piss poor service. They need to do better and get more help.

Absolutely ridiculous customer service. Would give 0 stars if that was an option. Technicians were a joke & so is their phone line, 30 min of waiting on the phone to repeatedly get hung up on. This appointment was to turn on the gas & start the water heater (which would’ve taken less than 10 minutes) for a rental property in Lexington, which I currently live in Louisville, so I already had to make an hour drive out to the house. I had an appointment with a time frame from 2-4pm & they came at 3:40pm, walked into the house for 2 minutes went back out to the truck & came up with the excuse that he had an emergency call he had to immediately go to. Said he’d call out for another person to come out or he’d be back out himself. I waited until I could no longer wait due to having another appointment in Louisville that I had to get to before 6pm. Did not receive a call back until after 7pm, a whole 3 hours after the end of the original appointment time to come back out. Wasted my whole day & still had the audacity to want to reschedule for the following day. I have one day off from work a week & did not appreciate having to spend it waiting on inefficient technicians, & will not be wasting my time again.

They lied to you they are not helpful they shut your stuff off and never show back up to turn it back on when supposed to all the appointments are not 24 hours I guess they're all days is 48 according to customer service that are rude people